Post by mdarafathossainseo on Feb 3, 2024 5:34:41 GMT
Information between consumers and enterprises at different levels to be unified and summarized in one place. Based on this, customer service personnel can view corporate marketing messages received by consumers and the interactive behaviors triggered on the customer service platform. Marketers, on the other hand, gain insights based on the interactions between consumers and customer service personnel. When designing marketing campaigns, they can ensure that the right marketing messages are sent to consumers at the right time through their preferred channels. Data connection Customer Service Department - Provide professional service experience The two-way integration with MMC allows customer service staff to have a deeper.
Understanding of consumers' journey with the brand. View the last interactions between consumers and businesses, including viewing the consumer’s historical orders, marketing content sent to consumers by Telegram Number Data the marketing department, etc. These insights create more cohesion and effective team collaboration internally, and a smoother customer experience externally. Scenario example: -When a marketer sends a discount code to a consumer, but the consumer cannot use it and seeks help from customer service personnel. Customer service staff can check the integrated data to confirm the discount code sending status, and then decide to resend or generate a new discount code -When the marketing department sends marketing activities to WhatsApp users, customer service staff can view the sent content without information deviation, thereby better serving customers .
Customer service staff can also view the interaction between the chatbot and the user to provide timely manual services These data insights can provide a more complete perspective and help customer service staff consistently provide users with a high-quality experience. Marketing department – enabling more personalized customer interactions In addition to customer service departments, marketing departments also benefit from data integration as customers get an optimal service experience and a better marketing experience. When there is a customer service conversation, marketing will see when the conversation was archived and what tags the customer service agent added to the user. Based on these data insights, marketers can make
Understanding of consumers' journey with the brand. View the last interactions between consumers and businesses, including viewing the consumer’s historical orders, marketing content sent to consumers by Telegram Number Data the marketing department, etc. These insights create more cohesion and effective team collaboration internally, and a smoother customer experience externally. Scenario example: -When a marketer sends a discount code to a consumer, but the consumer cannot use it and seeks help from customer service personnel. Customer service staff can check the integrated data to confirm the discount code sending status, and then decide to resend or generate a new discount code -When the marketing department sends marketing activities to WhatsApp users, customer service staff can view the sent content without information deviation, thereby better serving customers .
Customer service staff can also view the interaction between the chatbot and the user to provide timely manual services These data insights can provide a more complete perspective and help customer service staff consistently provide users with a high-quality experience. Marketing department – enabling more personalized customer interactions In addition to customer service departments, marketing departments also benefit from data integration as customers get an optimal service experience and a better marketing experience. When there is a customer service conversation, marketing will see when the conversation was archived and what tags the customer service agent added to the user. Based on these data insights, marketers can make